If calling back does not resolve it, then check the microphone icon in the Smart Dialer. If this does occur, then just like using a mobile phone in an area with spotty coverage, try calling back and see if it resolves it. The Smart Dialer uses the world's largest VOIP (Voice Over IP) telephone network, so it is possible that there could be intermittent local or regional internet bandwidth or connectivity issues on either your side or where the caller is located that could temporarily affect call quality. To verify that there is not a microphone issue, we suggest that you first dial yourself or a coworker and see if they are able to hear you. 🎤 If you are having issues hearing yourself or a caller in the Law Ruler Smart Dialer, then there may be microphone or headset issues on your computer. ⚠️ Please note, your headset must be a USB headset, no other type of headset is authorized to work with Law Ruler, and not having the right kind of headset can increase the likelihood of audio and mic issues.
If you choose to load your dialer directly in your browser, you may experience issues. ⚠️ The dialer must be loaded as a pop-up to avoid potential service impacts.
If you cannot see available agents when transferring a call, this issue is most likely due to how you are loading your dialer. Law Ruler strongly recommends updating your system to have the following minimum or recommended requirements to avoid potential service impacts:Ĭannot See Available Agents When Transferring
Internet Issues - temporary issues from either the caller or your internet.After helping thousands of agents, we have narrowed down the troubleshooting to three categories: Let's try out our troubleshooting guide first and if it does not work after that, then please reach out to Law Ruler Support to assist you further. ☑️ Something not working right? We are here for you. Troubleshooting the Law Ruler Smart Dialer
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